Thank you for choosing Petite Luxe INC! We are committed to offering premium accessories and a refined shopping experience. If you’re not fully satisfied with your purchase, we provide a customer-friendly return and exchange policy to ensure your peace of mind. Please review the terms below:
Return Policy
● Return Period: You may request a return within 30 days of receiving your product.
● Return Conditions: Items must be unused, in original condition, and returned with all original tags and packaging intact. We cannot accept returns for products that show signs of use, damage, or are missing original packaging.
● How to Request a Return: Please email our customer service team at guerrero@petiteluxe.org with your order number, date of purchase, and reason for return. You’ll receive a response within 48 hours.
Exchange Policy
● Exchange Period: Exchange requests must be submitted within 30 days of receiving the item.
● Exchange Conditions: Products must be in unused condition with all original tags and packaging, just like the return policy.
● How to Request an Exchange: Contact our support team via email with your request. We will respond within 48 hours to assist you.
Return Shipping
● Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure safe return delivery.
● Refund Timing: Once we receive and inspect your returned item, eligible refunds will be processed within 3–5 business days to your original payment method.
Non-Returnable Items
Certain products cannot be returned or exchanged, including:
● Customized or made-to-order items
● Opened personal care or hygiene-related accessories (for health reasons)
Additional Notes
● Please include proof of purchase (such as your order confirmation email) when sending back an item to help us process your request efficiently.
● Petite Luxe INC reserves the right to update or change return and exchange policies at any time. New orders will follow the most current policy.
Thank you for choosing Petite Luxe — we appreciate your support and look forward to delivering beautiful, elegant accessories with every purchase.